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Returns & Exchanges Policy

Any return due to customer error or defective product must be accompanied with a Return Authorization Number or credit will not be issued. Unless otherwise stated, merchandise properly returned SoccerOne will issue a replacement or credit the customer.

Non-Returnable Products

Closeouts and discontinued items are sold “as-is” and are non-returnable. Imprinted products, open nets, worn apparel and items without original packaging may not be returned. Special order items, not in the SoccerOne inventory and drop shipped from the manufacturer may, at the discretion of SoccerOne, be non-returnable.

Defective Products

Defective SoccerOne-branded products will be replaced if reported within a period of 90 days provided that the customer complies with SoccerOne Customer Service requests which may include but are not limited to: description of the defect, photo(s) of the damaged product, and return of the product to SoccerOne.

Defective products from manufacturers other than SoccerOne (adidas, Brine, Select, Pevo Goals, etc.) will honor claims subject to their warranty and return policies. SoccerOne Customer Service will provide consumers with the proper contact information.

Customer Error

Customers that ordered product in error must request a Return Authorization Number.  The customer will remain responsible for all shipping costs incurred by SoccerOne to deliver the product(s). The customer will be responsible for all return shipping costs and a 15% restocking charge.

Custom Products & Uniforms

Products that are personalized, imprinted, or made to order cannot be returned or refunded. This includes, but is not limited to, products such as numbered uniforms, embroidered team wear, logo on soccer balls, imprinted bags, etc.